Hygiene reflects the operational health of the organization across people, process, and technology.

It answers a simple question:

Is work able to happen cleanly, clearly, and consistently?

Hygiene is not about perfection.
It is about disciplined execution.

Poor Hygiene forces people to:

• Invent workarounds

• Rely on informal knowledge

• Reinterpret expectations

• Compensate for unclear roles or broken processes

Over time, this erodes trust and predictability—even when intent is sound.

Strong Hygiene supports:

• Clear roles and accountability

• Repeatable workflows

• Systems that support human work rather than obstruct it

• Clearly defined responsibilities

• Processes that match how work actually happens

• Minimal friction between teams and systems

• Reduced reliance on heroics or exceptions